16 Examples of How to Use WhatsApp for Business

Their artificial intelligence chatbot, TOBi, recognizes more than 250 customer needs and will only pass requests over to employees if it encounters an issue it is not equipped to solve. More than half of these interactions result in a solution for the customer, removing the need for live customer service support in many cases. WhatsApp is more than just a place to answer one-off customer questions. Consider these ideas for integrating WhatsApp into your social media, sales or customer service strategies. WhatsApp, the most popular messaging app worldwide, has upward of two billion active users across more than 180 countries. With a potential audience that large, it’s easy to engage with new prospects that may not yet be aware of all your business has to offer. Customer Feedback is meant to be responded to and not to be overlooked.

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They are assigned to help you set up your WhatsApp business account. They are there to guide you through the whole process and also get you started with the API. Messages sent or received on WhatsApp web are synced to your smartphone. The same hassle-free experience that you get from using Whatsapp on your smartphone, is the same experience you are going to get while using Whatsapp on your laptop. This platform is loaded with a lot of features that are intended to improve your customers’ business relationships.

How to use WAB via the desktop app (Mac)

Well according to a study WhatsApp has over 2 billion users across the world and it can’t risk it from spammers. You don’t have to switch between devices while using Whatsapp web. Users can stay connected with friends, families, colleagues, clients, etc. respond to messages and share and receive Important files between one another. This acts as your storefront that you can use to showcase your products and services to potential customers.

In this same way, you won’t want to build trust and establish a professional online presence while your WhatsApp business account profile is lacking vital information. You can also decide to use voice chat or video chat to connect and communicate with your customers and clients in a more personal way. This is one major concern of some people, but you need not worry about security when using Whatsapp business. The WhatsApp business provides end-to-end encryption for all your messages. The WhatsApp business allows you to create a business profile for your brand.

“Starting this year, we will test tools that allow you to use WhatsApp to communicate with businesses and organizations that you want to hear from,” the company wrote at the time. The goal is to have people communicate directly with their banks, airlines, etc. over the app, while the businesses pick up the bill previously paid through subscriptions. WhatsApp is a convenient and free way to send all kinds of media to your friends and family. You can send photos and videos via any individual or group chat, and because WhatsApp uses the internet rather than a cellular-data network, the images will maintain their original resolution quality. The main draw of WhatsApp is it allows you to send and receive calls and messages using only an internet connection, which means it’s virtually free to use and ideal for international calling. There are no fees to sign up, and no data plan allowances to worry about. WhatsApp is a free, multiplatform messaging app that lets you make video and voice calls, send text messages, and more — all with just a Wi-Fi connection.

Chapter 4: Best Practices for Using Whatsapp for Business

To drive sales on WhatsApp you need to notify your customers of any updates, promotions, and offers on your company. You can make use of the WhatsApp template for sending notifications. They are already built, you will just need to personalize them and fill them with details about your company. This type of communication enables users to have real-time communication with their friends and families. WhatsApp business is a cost-effective way to communicate with your clients. Businesses can use features like chatbots, personalized messaging templates, and analytics by integrating WhatsApp with their current customer support systems thanks to the API.

If you don’t have a physical location you can simply input your website address as shown in the image above. Make sure your profile picture is not blurry and not gotten online, let it be original and not faked. To do this, hover over Setting tap on WhatsApp Business, and select “Business Setting” You can add information about your business here. Before downloading WhatsApp, you need to check if it’s compatible with your device. WhatsApp business runs on and is compatible with Android devices, and iPhones running on iOS. Here are some features of WhatsApp business that regular WhatsApp doesn’t possess.

Read more about WhatsApp business here.